INTERNATIONAL SUMMIT AFRICA, AMERICA, EUROPE
MIGRATION AND DIASPORA REMITTANCES
March 3-5, 2025
Technology has profoundly transformed migration and diaspora movements, turning an already transformative and uncertain journey into a more informed, safe, and connected life transition. The mobile phone, in particular, has become an essential tool for migrants and refugees, allowing them to stay in touch with family, access crucial information, and even find job opportunities and legal regularization.
The widespread availability of smartphones with powerful processing capabilities at increasingly affordable prices has empowered migrants. For the first time, technology levels the playing field, providing access to information, connectivity, payment methods, and essential applications for those who find themselves displaced from their homes. The network entry point—whether an occasional Wi-Fi hotspot, a local internet service, or mobile data access—instantly places the user on the map and allows them to gather vital information to prepare for their journey safely and effectively.
Here’s how smartphones are impacting migration:
1. Connectivity with Family and Community
- Apps like WhatsApp, Telegram, and Signal allow migrants to stay in constant contact with family and friends, reducing the emotional impact of separation.
- Instead of disappearing into an anonymous map, vulnerable to dangers and uncertainties, migrants can remain connected to their home communities and future destinations, identified and geolocated.
- Social media platforms like Facebook, Instagram, and TikTok help migrants build and expand support networks, exchange information about jobs, housing, and documentation, and receive guidance from both their families back home and local communities in their destination countries.
2. Navigation and Safety
- Google Maps and other geolocation apps help migrants navigate new territories with greater confidence. Access to local business data (hostels, hospitals, pharmacies, migration support centers, etc.) is crucial for planning each stage of the journey, allowing for a proactive approach to safety and assistance. Political borders are increasingly overcome by digital connectivity.
- Apps like Refugee.Info and InfoMigrants provide critical information on safe routes, legal assistance, and migrant rights. Migrants are not just users of these platforms but also active contributors, sharing real-time data and personal experiences that benefit others following similar paths.
3. Access to Essential Services
- Automatic translation platforms like Google Translate and SayHi facilitate communication in foreign countries. While the Lusophone world shares Portuguese as a common language between departure and destination countries, migration flows in Latin America, Asia, and the Middle East rely heavily on real-time translation apps. Artificial intelligence has revolutionized voice-based applications, significantly enhancing their effectiveness.
- E-governance applications simplify access to public services, such as residency registration, document legalization, and medical appointment scheduling.
Essentially based in an Android environment (although most applications also have iOS versions, which are very popular in the Western world), the ecosystem of applications available to migrants has been growing and strengthening in recent years. Here are some of the most well-known ones:
Key Applications for Global Mobility
Payment Methods & Online Banking
- Revolut, Wise, PayPal, and N26 – Allow users to open digital bank accounts without requiring a fixed address, making international money management easier.
- WorldRemit, Western Union, and Remitly – Offer fast money transfer services with lower fees compared to traditional banks.
E-Citizenship & Documentation
- ID.me, e-Estonia, MobileID – Digital identity platforms that enable users to access public services online.
- GovTech Apps – Many governments provide applications for residency applications, visas, and social integration (e.g., SEF Mobile in Portugal).
Mobility & Employment
- LinkedIn, Upwork, and Fiverr – Help migrants find remote work and freelancing opportunities, which is particularly useful for those who do not yet have work permits for formal employment.
- BlaBlaCar, Uber, Bolt, Skyscanner – Apps that offer affordable transportation and low-cost travel options.
Humanitarian Assistance & Information
- UNHCR (ACNUR), Refugee Aid App – Help migrants and refugees find legal support, medical assistance, and integration programs.
- Tarjimly – A platform that connects migrants and refugees with volunteer translators in real-time.
Digitalization is therefore redefining global mobility, providing migrants with greater autonomy, security, and opportunities. However, there are still challenges to overcome.

There is limited internet access in certain regions, which leaves smartphones disconnected from the network. Many of the routes used by migrants lack mobile network antennas or an abundance of locations offering open Wi-Fi connections. This factor may lead migrants to prefer routes closer to cities and more developed state infrastructures, avoiding the remote paths chosen by human trafficking networks, which intentionally cut off migrants’ connectivity as a means of control and additional coercion.
Digital inequality is a key issue that requires attention. It is essential to expand public Wi-Fi networks and implement digital inclusion programs in migrants’ home countries so that the digital revolution can serve everyone equally.
Many migrants pass through areas where internet access is poor or nonexistent, especially in refugee camps, border regions, and rural areas. This can occur for several reasons:
- Deficient infrastructure – Many developing countries still lack sufficiently extensive mobile or fiber-optic networks.
- High costs – The price of data plans can be prohibitive for migrants in vulnerable situations.
- Government restrictions – In some countries, access to certain websites and social networks is restricted, making communication and access to information more difficult.
For example, the press has reported early this year that in refugee camps in Greece and Turkey, many people depend on free Wi-Fi in cafés or community centers because they cannot afford mobile data. The same situation occurs in countries such as Lebanon and Jordan, where internet costs are very high for Syrian and Palestinian refugees.
Government institutions and NGOs can help address this issue. Here are some possible solutions:
- Promoting the expansion of free Wi-Fi networks in shelters and public spaces.
- Developing programs that provide subsidized SIM cards and data plans for migrants.
- Creating partnerships between NGOs and telecommunications companies to establish affordable internet zones.
Even when the internet is available, not all migrants have the knowledge or devices needed to use it effectively. This creates a new form of exclusion, making it harder to find jobs, obtain digital documents, and even communicate with social services.
The main factors contributing to digital inequality include:
- Low levels of digital literacy – Many migrants come from regions where the use of smartphones and the internet is not common, making it difficult to access job platforms, government services, and educational resources.
- Lack of proper devices – Not everyone has access to modern smartphones or computers, and many migrants rely on outdated mobile phones with limited functionalities.
- Language barriers – Even if they have internet access, many migrants struggle because websites and apps are not available in their native language.
For example, many migrant workers in Europe rely on family members or colleagues to fill out online forms, as they are unable to navigate government websites due to a lack of translation and technical support.
A solution can be found in host countries, where civil society can organize itself more effectively to create initiatives such as:
- Developing multilingual apps and websites that make it easier to access public services.
- Implementing digital training programs for migrants, teaching them how to use online services safely and efficiently.
- Distributing basic electronic devices in refugee camps and reception centers.
The impact of technology on migration is undeniable, but there are still structural barriers that need to be overcome. To ensure that all migrants can benefit from digital tools, it is essential to invest in infrastructure, accessibility, and digital education.
Without these changes, digital inequality will continue to be a factor of exclusion, making it difficult for millions of people seeking a better life beyond their borders to integrate and succeed.
While most of the transformative impact is in the hands of government agencies and political power, there is, in reality, an entire field of action open to Non-Governmental Organizations and civil society to organize themselves and create their own solutions in cooperation with their counterparts.
This is the message of Hope we want to leave here today. Migration movements are growing, and the pursuit of happiness and dignity in life is a fundamental right recognized for all human beings. Many times, this is only accessible far from one’s place of origin. However, the migrant can—and should—maintain a connection to the community that saw them born and raised, and this is the intention of most of those who begin their journey of diaspora. One day, if successful, they will also benefit their place of origin, their homeland, and their family.
May technology facilitate every human dream and ambition for happiness and peace.
Luis de Matos
Templar Corps International
CEO
The Templar Corps International is a group of men and women of Templar origin, linked to the Order of the Temple, coming from more than two dozen countries and organized locally into Humanitarian Service Units ready to dedicate their energy, passion, and intelligence to serving humanity.
The objective is to give a voice to those who have none, give bread to those who are hungry, and give hope to those in despair.
Over the past years, Templar Corps International has distinguished itself through the execution of various humanitarian actions, including:
- Firefighting support missions (Portugal, 2021/2023/2024)
- Rescue of war refugees from Ukraine (Portugal and Ukraine, 2022)
- Training of first response teams in first aid (Cape Verde, 2023)
- Diplomatic Visit and Protocol with Guiné-Bissau Government (Guiné-Bissau, 2024)
